Yes, the internet connection is needed. In particular, your smartphone must be connected to the internet at the moment when the rent is started or finished, and the doors are locked and unlocked. No internet is needed while driving or parking.

Some of our cars have keys which you may use to lock and unlock the doors. But you will still need internet to start or finish the rent. Don't forget to leave the key in the glove box when you finish.

Some of our clients use wifi in nearby cafes or hotels to lock/unlock and start/finish. It is not very convenient, however.

We recommend a local sim-card available at all convenience stores. It usually costs €2 plus say €10 for 1,500 mb of traffic which is plenty for simply staying connected. Our RideNow app needs 30-50 mb to download and a few mb for use.

You may drive anywhere on the island of Cyprus, except the occupied territories (so called "Northern" Cyprus). On country, unpaved roads, you can drive no more than 2 km. Сars is tracked by GPS, so the operator will track your route and you will be charged a fine (€10 + €1 per km). This is a list of places you can't go:

- Lara Beach (Turtle Beach)
- The Fontana Amorosa Beach
- Lady's Mile Beach
- Manolis Bay
- National Park Akamas
- Akrotiri Sand Dunes
- The Baths of Adonis

You must return the car to the Home Area, and park on any free public parking spot convenient for you. You may start in one city and finish in another — no problem. There are Home Areas in Paphos, Nicosia, Limassol, Larnaca and in both airports (it costs additional €19 to finish your rent at an airport costs).

It is not possible to finish your rent outside of the Home Areas. The precise boundary is shown in the app.

There are places in Cyprus without internet. This means that before you try to close the car, check the mobile internet signal in your phone. If the number of bars near the mobile internet icon is less than three, so we do not recommend locking the car and moving far away from it. The car may not open afterwards. Most often there is no internet connection at all in the mountains and away from villages. Here is a list of popular places where we do not guarantee connection to the car:

- The Paphos Forest
- The Troodos Mountains
- National park Cavo Greco
- Canyon Avakas
- Oreites Wind Farm
- White Stones (Governor's beach)

You can choose to use the service at a per-minute rate with no specific time restriction. If you wish to opt for a package of 3, 6, or 24 hours, you can purchase it directly from the app even while you're currently renting at the per-minute rate, without the need to end your ongoing session.

Should your selected package of 3, 6, or 24 hours expire, the system will automatically transition back to the per-minute rate. However, these packages do not terminate on their own; you must manually end them via the app.

If you desire to extend your rental with another package, please wait until your current package concludes and the system reverts back to the per-minute rate. At this point, you will be able to select and activate another package!

All rates include only basic collision damage waiver - CDW (Basic Protection). Under CDW your liability for possible damage to RideNow car is limited to €1,500, subject to conditions.

You can purchase the extended cover CDW+ Protection - your liability for possible damage to the RideNow car will be limited to €99 only, subject to conditions.

To purchase CDW+ Protection click the shield button (left side of the map in the app). Buying CDW+ Protection increases the prices of kilometers, minutes and/or the packages - please check the final prices in the app.

Third party liability (TPL) insurance is included in all rents to the extent required by law and subject to conditions.

How to end your rental at the airport

Finishing your rental at the airport (Larnaca and Paphos) is allowed, for an additional fee of €19.
To end your rental at the airport:
1. Park your car in the parking lot (The parking lots are marked red in the app).
- Larnaka Airport - Long Term Uncovered
- Paphos Airport - P1 Short&Long Term Uncovered
2. Be sure to leave the parking ticket in the cup holder between the seats.
3. Get out of the car and end the rental as usual via the app

How to take a car at the airport

If there is a free car at the airport (unfortunately, we cannot guarantee this):
1. Rent the car as usual through the app
2. Open the door and take the parking ticket from the cup holder between the seats. If there is no ticket in the car, then find the parking employee next to the payment machine and tell him the car number - he will print out a new ticket.
3. Pay for parking at the payment machine using the ticket.
4. Send us a photo of the receipt, we will immediately refund the cost of parking with bonuses to your account. Unfortunately, refund to card or in cash is not possible.

Of course you may go to any airport temporarily, to pick up or drop someone. If you temporarily park at the airport, please don't forget to pay for their parking

Usually you don't need to refuel, as we refuel the cars ourselves. The cost of fuel is included in our prices. You can see the fuel level of each car in the app before your rent.

If during your ride the fuel level falls below 25% (a quarter of the tank) you need to refuel. Please go to any fuel station, refuel with Regular Unleaded 95 and pay for it.

We will refund the full cost of the refill once you send us the VAT receipt from the fuel station. We DO NOT accept photos of the pump, payment sms or bank/Revolut screenshots, sorry. Stations always provide VAT receipts (it is the law). If there is no cashier you can print out the VAT receipt at the payment machine.

IMPORTANT: No refunds without VAT receipt!

Send the VAT receipt to our support WhatsApp chat +357 99132851 or to info@ridenow.tech and we will promptly refund it to your RideNow bonus account. Refunds to your card or in cash are not possible.

To compensate for your time we will be glad to add €1 extra for refuels of €20 or more, or €2 for refuels to full tank (minimum 40€). Thank you very much!

Low Fuel
If the fuel lamp lights up please refuel at any gas station. See above how to refund the cost to your bonus account.

App isn't working
can't finish the rent
can't unlock or lock the doors
Check that stick is in P, the car is completely off, all doors are closed. Wait for 30 seconds and try again. If still not working, it is most likely that the car or your smartphone can't connect to the internet. Move to an area with better connection

Flat tire
Stop immediately, do not drive on a flat! Contact us

The car won't start or won't keep running
Don't forget to keep the brake pedal pressed while starting the car. If the steering wheel is locked - move it forcefully from side to side to unlock.

Some cars automatically stop engine at traffic lights - this is normal. The engine will start once you press the gas pedal again.

Road Accident
Contact traffic police at 112 and insurance company at +357 77 77 86 86. Follow their instructions. Contact us at +357 99 132 851

Lost or found items
Contact us

Fines
You are responsible for traffic police and parking fines issued during or following your rent. Please immediately pay personal fines which were given to you directly by the police. If the fine is delivered to us, we will pay it after collecting the respective amount plus a processing fee from you

How to contact us
Our hotline +357 99 132 851 works from 8am to 8pm. You can message it in WhatsApp anytime

Please read here: how payments work

Anyone driving a RideNow car must be registered with us, no exceptions. The insurance and the damage waiver are not valid for non-registered drivers, or drivers with deactivated accounts.

Any current RideNow member can drive any car, but the member who started the rent remains responsible for the car and damages caused.

Additional drivers are not subject for additional fees as long as they are registered with RideNow and their account is current

the driver
Must have the driver's license valid in Cyprus with them
Only a current registered RideNow member may drive

be safe
No drunk driving (use nothing that may adversely impact your ability to drive)
Everyone must use seatbelts
Use proper child seats (our cars don't have child seats inside anymore, sorry)

be nice (to cars)
No towing
No races, sports events, driving lessons, drifting
No vandalism, abuse, or negligence to cars
No exchanging or taking away parts, instruments, or fluids

be fair
Private use only
No commercial use
No use for hire, rent, or taxi services
No use in unlawful activity

be clean
No smoking or waping in cars!
Do not leave trash in cars (cups, bottles, napkings, etc.)
No wet swimming wear on seats, even with towels
Pets in closed carriers only