Usually you don't need to refuel, as we refuel the cars ourselves. The cost of fuel is included in our prices. You can see the fuel level of each car in the app before your rent
If during your ride the fuel level falls below 25% (a quarter of the tank) you need to refuel. Please go to any fuel station, refuel with Regular Unleaded 95 and pay for it
We will refund the full cost of the refill once you send us the VAT receipt from the fuel station. We DO NOT accept photos of the pump, payment sms or bank/Revolut screenshots, sorry. Stations always provide VAT receipts (it is the law). If there is no cashier you can print out the VAT receipt at the payment machine
IMPORTANT: No refunds without VAT receipt
Send the VAT receipt to our support WhatsApp chat +357 99132851 or to firstname.lastname@example.org and we will promptly refund it to your RideNow bonus account. Refunds to your card or in cash are not possible
To compensate for your time we will be glad to add €1 extra for refuels of €20 or more, or €2 for refuels to full tank (minimum 40€). Thank you very much!