Сars are waiting for you on the streets

Yes, the internet connection is needed. In particular, your smartphone must be connected to the internet at the moment when the rent is started or finished, and the doors are locked and unlocked. No internet is needed while driving or parking.

Some of our cars have keys which you may use to lock and unlock the doors. But you will still need internet to start or finish the rent. Don't forget to leave the key in the glove box when you finish.

Some of our clients use wifi in nearby cafes or hotels to lock/unlock and start/finish. It is not very convenient, however.

We recommend a local sim-card available at all convenience stores. It usually costs €2 plus say €10 for 1,500 mb of traffic which is plenty for simply staying connected. Our RideNow app needs 30-50 mb to download and a few mb for use.

You may drive anywhere on the island of Cyprus, except the occupied territories (so called "Northern" Cyprus). On country, unpaved roads, you can drive no more than 2 km. Сars is tracked by GPS, so the operator will track your route and you will be charged a fine (€10 + €1 per km). This is a list of places you can't go:

- Lara Beach (Turtle Beach)
- The Fontana Amorosa Beach
- Lady's Mile Beach
- Manolis Bay
- National Park Akamas
- Acrotiri Sand Dunes
- The Baths of Adonis

You must return the car to the Home Zone, and park on any free public parking spot convenient for you. You may start in one city and finish in another — no problem. There are now Home Zones in Paphos, Nicosia, Limassol, Larnaca and in both airports (Finish rental at the airport costs — €19). But it is not possible to finish a rent outside the Home Zone. The precise boundary is shown in the app.

There are places in Cyprus without internet. This means that before you try to close the car, check the mobile internet signal in your phone. If the number of bars near the mobile internet icon is less than three, so we do not recommend locking the car and moving far away from it. The car may not open afterwards. Most often there is no internet connection at all in the mountains and away from villages. Here is a list of popular places where we do not guarantee connection to the car:

- The Paphos Forest
- The Troodos Mountains
- National park Cavo Greco
- Canyon Avakas
- Oreites Wind Farm
- White Stones (Governor's beach)

You can ride in the One Minute Plan without any time limit. If you want to buy a package for 3 hours, for example, during a one-minute trip, you can do this directly during the trip in the app.

If your package comes to an end and you want to buy another one of the same or another package, just wait until the current package expires and the rental will automatically go to the minute fare. After that, you can choose a new package of hours and kilometers.

All rates include only basic insurance - CDW (Basic Protection). Under CDW your liability for possible damage to RideNow car is limited to €1,500.

You can purchase the extended cover CDW+ Protection - your liability for possible damage to the car will be limited to €99 only.

To purchase CDW+ Protection click the shield button (left side of the map in the app). Buying CDW+ Protection does not increase the cost of the mileage, only the cost of minutes and the cost of a prepaid packages.

How to end your rental at the airport

Finishing your rental at the airport (Larnaca and Paphos) is allowed, for an additional fee of €19.
To end your rental at the airport:
1. Park your car in the parking lot (The parking lots are marked red in the app).
- Larnaka Airport - Long Term Uncovered
- Paphos Airport - P1 Short&Long Term Uncovered
2. Be sure to leave the parking ticket in the cup holder between the seats.
3. Get out of the car and end the rental as usual via the app

How to take a car at the airport

If there is a free car at the airport (unfortunately, we cannot guarantee this):
1. Rent the car as usual through the app
2. Open the door and take the parking ticket from the cup holder between the seats. If there is no ticket in the car, then find the parking employee next to the payment machine and tell him the car number - he will print out a new ticket.
3. Pay for parking at the payment machine using the ticket.
4. Send us a picture of the receipt, we'll immediately refund the entire parking fee to your bonus account and you can use the money to travel (1 Bonus = 1 Euro). Unfortunately, refunds by card or cash are not possible.

Of course you may go to any airport temporarily, to pick up or drop someone. If you temporarily park at the airport, please don't forget to pay for their parking

Usually you don't need to refuel, as we refuel the cars ourselves. The cost of fuel is included in our prices. You can see the fuel level of each car in the app before your rent.

If during your ride the fuel level falls below 25% (a quarter of the tank) you need to refuel. Please go to any fuel station, refuel with Regular Unleaded 95 and pay for it.

We will refund the full cost of the refill once you send us the VAT receipt from the fuel station. We DO NOT accept photos of the pump, payment sms or bank/Revolut screenshots, sorry. Stations always provide VAT receipts (it is the law). If there is no cashier you can print out the VAT receipt at the payment machine.

IMPORTANT: No refunds without VAT receipt!

Send the VAT receipt to our support WhatsApp chat +357 99132851 or to info@ridenow.tech and we will promptly refund it to your RideNow bonus account. Refunds to your card or in cash are not possible.

To compensate for your time we will be glad to add €1 extra for refuels of €20 or more, or €2 for refuels to full tank (minimum 40€). Thank you very much!

Low Fuel
If the fuel lamp lights up please refuel at any gas station. See above how to refund the cost to your bonus account.

App isn't working
can't finish the rent
can't unlock or lock the doors
Check that stick is in P, the car is completely off, all doors are closed. Wait for 30 seconds and try again. If still not working, it is most likely that the car or your smartphone can't connect to the internet. Move to an area with better connection

Flat tire
Stop immediately, do not drive on a flat! Contact us

The car won't start or won't keep running
Don't forget to keep the brake pedal pressed while starting the car.

Some cars automatically turn engine off at traffic lights - this is normal. The engine will start once you press the gas pedal again.

Road Accident
Contact traffic police at 112 and insurance company at +357 77 778 686. Follow their instructions. Contact us at +357 99 132 851

Lost or found items
Contact us

Fines
You are responsible for traffic police and parking fines issued during your rent, please pay them immediately

How to contact us
Our hotline +357 99 132 851 works from 8 am to 8 pm. You can message it in Telegram and WhatsApp anytime

Please read here how payments work

Anyone driving a RideNow car must be registered with us, no exceptions. The insurance and the damage waiver are not valid for non-registered drivers.

Any current RideNow member can drive any car, but the member who started the rent remains responsible for the car.

Additional drivers are free as long as they are registered with RideNow

the driver
Must have the driver's license valid in Cyprus with them
Only a current registered RideNow member may drive

be safe
No drunk driving (use nothing that may adversely impact your ability to drive)
Everyone must use seatbelts
Use proper child seats (our cars don't have child seats inside anymore, sorry)

be nice (to cars)
No towing
No races, sports events, driving lessons
No vandalism, abuse, or negligence to cars
No exchanging or taking away of parts or fluids

be fair
Private use only
No commercial use
No use for hire, rent, transport or taxi services
No use in unlawful activity

be clean
No smoking in cars!
Take your trash with you
Pets in carriers only