How payments work

You must pay for the rides immediately, we do not provide credit

Charging your card

Our system charges your card:

  • at the beginning of the ride
  • during the ride every €20 (every 80km or so you drive), and
  • remaining balance at the end of your ride
Please make sure that your card has money and is working at all times. The car may stop or lock itself at any time if a payment is not successful

Please check after your ride that your account balance is zero or positive

Minimum payment is €1. If less than €1 is due, the system charges you €1 and puts the change on your bonus account

Deposit

Deposit is usually not required. A deposit of €100 can be requested from your card if you are younger than 21, have driving experience of less than 12 months, have not paid us on time in the past or were involved in accidents or risky behaviour

The deposit is not returned automatically. You may request its return anytime by messaging our customer support. Usually it takes us a few days to confirm that we have no outstanding issues with your payments and no damage to the cars you rented. It will take a few more days for your bank to process the return of the deposit - thank you for your patience!

Non-payment

Non-payment within 24 hours results in a fine of €5 (once)

A large debt (over €20) or repeated non-payments may result in
  • a deposit of €100 being required before you can start a ride, and
  • the future rides being more expensive

The deposit may be lifted if you pay on time for 30 days

After 30 days of non-payment your account will be suspended. Re-activation fee is €25

Thank you for paying on time, and enjoy your rides!

Please contact support at +35799132851 via WhatsApp message or phone call if you have any questions or issues