How payments work
You must pay for the rides immediately, we do not provide credit
Charging your card
Our system charges your card:
Please check after your ride that your account balance is zero or positive
Minimum payment is €1. If less than €1 is due, the system charges you €1 and puts the change on your bonus account
Deposit
Deposit is usually not required. A deposit of €100 can be requested from your card if you are younger than 21, have driving experience of less than 12 months, have not paid us on time in the past or were involved in accidents or risky behaviour
The deposit is not returned automatically. You may request its return anytime by messaging our customer support. Usually it takes us a few days to confirm that we have no outstanding issues with your payments and no damage to the cars you rented. It will take a few more days for your bank to process the return of the deposit - thank you for your patience!
Non-payment
Non-payment within 24 hours results in a fine of €5 (once)
A large debt (over €20) or repeated non-payments may result in
The deposit may be lifted if you pay on time for 30 days
After 30 days of non-payment your account will be suspended. Re-activation fee is €25
Thank you for paying on time, and enjoy your rides!
Please contact support at +35799132851 via WhatsApp message or phone call if you have any questions or issues
You must pay for the rides immediately, we do not provide credit
Charging your card
Our system charges your card:
- at the beginning of the ride
- during the ride every €20 (every 80km or so you drive), and
- remaining balance at the end of your ride
Please check after your ride that your account balance is zero or positive
Minimum payment is €1. If less than €1 is due, the system charges you €1 and puts the change on your bonus account
Deposit
Deposit is usually not required. A deposit of €100 can be requested from your card if you are younger than 21, have driving experience of less than 12 months, have not paid us on time in the past or were involved in accidents or risky behaviour
The deposit is not returned automatically. You may request its return anytime by messaging our customer support. Usually it takes us a few days to confirm that we have no outstanding issues with your payments and no damage to the cars you rented. It will take a few more days for your bank to process the return of the deposit - thank you for your patience!
Non-payment
Non-payment within 24 hours results in a fine of €5 (once)
A large debt (over €20) or repeated non-payments may result in
- a deposit of €100 being required before you can start a ride, and
- the future rides being more expensive
The deposit may be lifted if you pay on time for 30 days
After 30 days of non-payment your account will be suspended. Re-activation fee is €25
Thank you for paying on time, and enjoy your rides!
Please contact support at +35799132851 via WhatsApp message or phone call if you have any questions or issues