RideNow
User Agreement
RideNow
User Agreement
This version is effective from 9 February 2024
This agreement is entered into by:
RideNow Car Rental Limited, a limited company registered and existing under the laws of the Republic of Cyprus under the number HE 397353, with its registered office at Nikolau Nikolaidi 1, Office 5, 8010 Paphos (we, us or RideNow), and you, the individual user who submitted her or his identification documents (government-issued ID card or passport and driver's license) to RideNow via the RideNow App or in person (you or Member).
The Member has agreed to the terms of this agreement, the Terms & Conditions, the Prices and the Privacy Policy (as defined below) electronically by downloading, submitting documents and photos, and by pressing the relevant "Agree" button or engaging toggle in the RideNow App.
RideNow Car Rental Limited, a limited company registered and existing under the laws of the Republic of Cyprus under the number HE 397353, with its registered office at Nikolau Nikolaidi 1, Office 5, 8010 Paphos (we, us or RideNow), and you, the individual user who submitted her or his identification documents (government-issued ID card or passport and driver's license) to RideNow via the RideNow App or in person (you or Member).
The Member has agreed to the terms of this agreement, the Terms & Conditions, the Prices and the Privacy Policy (as defined below) electronically by downloading, submitting documents and photos, and by pressing the relevant "Agree" button or engaging toggle in the RideNow App.
RideNow offers short term car rental services in Cyprus to Members that have been approved through an application process by RideNow as Members, and you have downloaded, installed, opened the RideNow app, and submitted your documents and photos via the RideNow App in order to be approved by us as a Member and use our services.
- Invoice shall mean a summary of all fees and other amounts, as determined and applied by RideNow, for which a Member is responsible, as sent by RideNow to a Member via the RideNow app, e-mail or by other means.
- Owner shall mean the legal owner of the Vehicle (as defined below).
- Driver shall mean the Member or any other person driving the Vehicle rented from the Member's account.
- Prices shall mean the schedule of prices and fees titled "Prices" and available through the RideNow App or on ridenow.tech, as amended by RideNow from time to time.
- Privacy Policy shall mean the Privacy Policy available through the RideNow App or on ridenow.tech, as amended by RideNow from time to time.
- RideNow App shall mean the smartphone application created by RideNow Car Rental Limited and available as a free download from Apple's AppStore and Google Play.
- RideNow Vehicle or Vehicle shall mean a vehicle designated by RideNow that is available for use in the RideNow service, including any equipment or accessory installed to the interior or exterior of the Vehicle.
- Terms & Conditions shall mean the Terms & Conditions available through the RideNow App or on ridenow.tech, as amended by RideNow from time to time.
- Other terms, whether capitalised and not, are used as defined or as used herein or in the Privacy Policy, Prices and the Terms & Conditions.
- Governing documents. Terms & Conditions, Prices and Privacy Policy form an integral part of this agreement and are incorporated herein by reference. References to this agreement also mean the reference is made to the said documents. The Member shall follow and comply with, the terms of this agreement in the version effective at the start of rent. English version of the above documents and of this Agreement is governing, Greek and Russian translations (if any) are for reference only.
- No availability guarantee. Neither RideNow nor the Owner guarantee that you will be able to use a Vehicle at any particular time and/or place, or at all. A rent may be terminated by us at any time at our discretion. You agree to not rely on RideNow services for emergencies or time-critical tasks.
- Return of the Vehicle. You will not take the Vehicle out of the Driving Area and will immediately return it to the Home Area upon any termination of the Rent, whether voluntary or not, by you, by us, or through actions of a third party. Failure to return the Vehicle to the Home Area and notify us of its location (immediately upon our request) may result in liability or possible criminal sanctions and/or prosecution.
- Liability for damages to the RideNow Vehicle. You (the member from whose account the rent has been started) are liable to us or the Vehicle Owner for any and all damages caused to the RideNow car during the rent started from your account. At the start of your rent you must report via app all manifest damages (dents, scratches, cracks, missing or broken parts, etc.) unless they are already present in the problems gallery in the app. If not so reported, the damages detected by other clients or us after your rent are deemed to have happened during your rent and are your responsibility. You are not responsible for damages if you can reasonably demonstrate that such damages were probably caused by a third party to a properly parked vehicle. You are not responsible for damages compensated to the Vehicle Owner or us by a third party insurance.
- Payment by payment card. The payment card shall at all times have balance reasonably sufficient to pay for the RideNow services and to cover your CDW deductible. The Member hereby authorises RideNow to charge the payment card with any and all amounts due for RideNow services, incurred damages, liabilities, fines, charges, unpaid parking fees and other amounts due to RideNow, traffic police and/or parking authorities or owners (but not other third parties), in the amounts and as determined by RideNow. RideNow may withdraw funds from the payment card marked as "deleted" for collection of the Member's overdue debt, provided that RideNow has made reasonable efforts to collect the debt from the active card(s) and to notify the Member first.
- Payment by other means. We would really like to receive payments by payment card only and at once. If your card has insufficient balance, expired, blocked or otherwise unavailable for payment in the required amount, we will ask you to fix that. If not done promptly, a fine may be applied to your account, or RideNow may issue an Invoice to you for the outstanding amount, payable within 3 working days. We will impose a fees for issuing the Invoice and for the late payment.
- Third party use of account and Additional Drivers. The Member agrees that you are solely responsible for the Driver, third parties accessing or using your account with us, and for the payment of all charges thereby incurred or caused. Do not provide others with our SMS code or log them in to your RideNow account. Additional drivers are not allowed, only the Member may drive the RideNow car rented from her or his account.
- The Owner. The Member agrees that the Owner may be RideNow or a third party with a contractual arrangement with RideNow, provided that the Vehicle is properly registered and insured as a rental car.
- Compensation for Vehicle damage. The Owner is entitled to any compensation paid to any party in connection with damages to a Vehicle. Should such compensation be paid to the Member, the Member must transfer such monies to the Owner or RideNow for the Owner.
- Law violations. The Member is solely responsible for the consequences of traffic offenses or criminal acts that are established to have been perpetrated in connection with use of a Vehicle and/or rent, including parking tickets, and shall be responsible to RideNow for any fees and costs that may be incurred in connection with same. The Member authorizes RideNow to release to any government agency or court, information relating to the Member and the Driver. RideNow may elect, in its sole discretion, to settle any such claims, including fines issued for parking violations, on behalf of the Member and/or, to the extent permitted by applicable law, transfer any legal process, responsibility, or liability related to such claim to the Member.
- Indemnity. The Member shall indemnify and hold harmless RideNow, the Owner, their parents and affiliates, and their respective directors, officers, employees, shareholders, agents, lawyers, assigns, and successors-in-interest (collectively, the Indemnified Persons) harmless from all losses, including lost profits due to Vehicle damage, caused or contributed to by the Member or the Driver, liabilities, damages, injuries, claims, demands, costs, legal fees and other expenses, incurred by any Indemnified Person in any manner and based upon the Member's non-compliance with this agreement and/or from the use of the Vehicle by the Member, the Driver or any third party, including claims of or liabilities to, third parties.
- Limitation of liability. The Indemnified Persons are not liable to any damage to you, your passengers or other third parties during a ride, whether booked by you or by any third party, unless directly and wilfully caused by the relevant Indemnified Person, or directly by her or his gross negligence.
We expressly reserve the right at any time and for any reason at our sole discretion to:
- Change offered prices, pricing mechanisms, terms, provide discounts or introduce surcharges or higher prices to all or some of the renters, based on risk, age, driving experience, country of driver licence's issue, time of year, demand, territory as well as any other factors which may reasonably affect the risk of accident, damage or non-payment.
- Choose to not enforce any of the terms, fines or fees with respect to all or any of the members. Such failure to enforce does not constitute a waiver of the respective right to enforce with respect to members or at other times.
- Decline account registration, require a deposit prior to rent, suspend or terminate account of any member with our system.
- Terminate a rent remotely and/or prematurely if the car sensors indicate reckless driving, driving outside driving area or other issues with the ride, car, driver or account holder.
The Member hereby represents and warrants that at account registration and at the start and for the duration of each rent:
- You are over 18 years old
- You have the capacity and the legal right to (1) enter into agreements, (2) drive light vehicles in the Republic of Cyprus, and to (3) pay using the payment card attached to your account,
- Only you will be driving the RideNow cars rented from your account
- You will not give others authorisation code or otherwise allow others to use your RideNow account
- If the Driver's driving license is non-Cypriot, the Driver has entered Cyprus less than 180 days prior to driving a Vehicle
- All documents and photos submitted via the RideNow App refer to you, are current, effective, genuine, unaltered, and not misleading
- You are fully authorised to pay with the payment card(s) added to your account
- The selfie photo depicts you
- Applicable law. The law of the Republic of Cyprus shall apply to any disputes arising from or related to, this agreement. All unresolved disputes shall be referred exclusively to the District Court of Paphos.
- No assignability. The rights and obligations granted by this agreement to the parties are not assignable or transferable, except for the right of RideNow to transfer or assign its rights to collect any outstanding amounts due by the Member.
- No third party claims. This agreement is intended for the benefit of the Member and RideNow. No other third party may claim rights hereunder, whether as a third-party beneficiary or otherwise.
- Severability. Each provision of this agreement is distinct and separate. Therefore, any decision by a court under which any of the provisions contained in this agreement is declared null, invalid, or unenforceable shall in no way affect the validity, nature, or enforceability of any other provision.
- Unilateral right to amend. The current version of this agreement is available at ridenow.tech and via the RideNow App. RideNow reserves the right to amend, supplement, or replace this agreement and shall give notice of such changes by making the new versions available on ridenow.tech and via the RideNow App. The Member agrees that all modifications shall be effective and binding starting from the date indicated in the new version.
- Entire agreement. This agreement constitutes the entire agreement between the parties and is binding. It supersedes and replaces all previous understandings and agreements between Member and RideNow. Member acknowledges and represents that Member has not relied on any representation, assertion, guarantee, warranty, collateral contract, or other assurance, except those set out herein.
- Notices. All notices shall be in writing and shall be sent by courier or registered post to the registered (in case of Member - residence) address of the addressee. If the residence address of the Member is unknown, RideNow may send notices to the Member via e-mail or SMS to the address or phone number registered in the system.
- Date of this agreement. This agreement is entered into and concluded on the date when RideNow approved the application of the Member to register an account in our system.
- Termination. Either party may terminate this agreement at any time by giving 10 days notice to the other party. Termination does not effect obligations of the parties which have arisen prior to the termination.