RideNow
Terms & Conditions
This version is effective from 9 February 2024
To rent a car from Ride Now you must register first.
You will need:
Download the Ride Now app (search for "RideNow" or "RideNow Cyprus" on AppStore or Google Play) and follow the instructions to submit your documents. It should take less than 10 minutes.
Once you submit your documents through the app, we will need some time to validate them. If approved automatically it should take less than an hour, at other times - less than a day. We will let you know once this is done.
We reserve the right to refuse to register you as a Member at our sole discretion if the submitted documents or photos are not clear, valid, and legible, or otherwise not satisfactory, if we get negative information during your KYC check, if we suspect that you registration is fraudulent, or for any other reason at our sole discretion.
To keep your account active you must keep your information with us current. If any of the submitted documents expire or are replaced, please submit updated document or details through the app before renting, or contact us at info@ridenow.tech.
You will need:
- a smartphone
- a driver's license category B, valid for driving in Cyprus (may be non-Cypriot if you spent less than 180 days in Cyprus)
- a valid passport or another government-issued ID
- a valid payment card in your name (VISA or Mastercard, credit or debit). We do not accept cash
Download the Ride Now app (search for "RideNow" or "RideNow Cyprus" on AppStore or Google Play) and follow the instructions to submit your documents. It should take less than 10 minutes.
Once you submit your documents through the app, we will need some time to validate them. If approved automatically it should take less than an hour, at other times - less than a day. We will let you know once this is done.
We reserve the right to refuse to register you as a Member at our sole discretion if the submitted documents or photos are not clear, valid, and legible, or otherwise not satisfactory, if we get negative information during your KYC check, if we suspect that you registration is fraudulent, or for any other reason at our sole discretion.
To keep your account active you must keep your information with us current. If any of the submitted documents expire or are replaced, please submit updated document or details through the app before renting, or contact us at info@ridenow.tech.
Ride Now cars are parked all over the Home Territory (Limassol, Larnaca and Paphos). The easiest way to find one is to check the map in your Ride Now app. If you found a Ride Now car simply parked on a street, check through the app whether it is available for rent at the moment.
We do not guarantee availability of our service or a car. Do not plan to use or rely on our service for any emergency, time-critical or urgent situations.
Click on the car then "Book" in your Ride Now app. (Two booking are free, and the third is a fee. The following free booking will be available after the rental begins.)
Now you have 20 free minutes to walk to your car. If you need additional time there will be a small charge per minute (see Prices). If you changed your mind, please cancel the booking immediately to avoid unnecessary charges.
Once you are next to the car, click "Unlock" in your Ride Now app. The doors will unlock, and you will have 5 free minutes to check-up the car, inside and outside. The app will show you the known problems with the car, if any.
Please check-up the car carefully and submit any unknown problems via the app so that we know it happened before your rent. You may be held liable for any new damage to the car unless you let us know before you start the rent.
And you are ready to go! As soon as you choose whether you rent by hour or by day (see Prices) in the app, you can start the engine and enjoy your ride!
How to take a car at the airport
If there is a free car at the airport (unfortunately, we cannot guarantee this):
1. Rent the car as usual through the app.
2. Open the door and take the parking ticket from the cup holder between the seats. If there is no ticket in the car, then find the parking employee next to the payment machine and tell him the car number - he will print out a new ticket.
3. Pay for parking at the payment machine using the ticket.
4. Send us a picture of the receipt, we'll immediately refund the entire parking fee to your bonus account and you can use the money to travel (1 Bonus = 1 Euro). Unfortunately, refunds by card or cash are not possible.
Of course you may go to any airport temporarily, to pick up or drop someone. If you temporarily park at the airport, please don't forget to pay for their parking.
We do not guarantee availability of our service or a car. Do not plan to use or rely on our service for any emergency, time-critical or urgent situations.
Click on the car then "Book" in your Ride Now app. (Two booking are free, and the third is a fee. The following free booking will be available after the rental begins.)
Now you have 20 free minutes to walk to your car. If you need additional time there will be a small charge per minute (see Prices). If you changed your mind, please cancel the booking immediately to avoid unnecessary charges.
Once you are next to the car, click "Unlock" in your Ride Now app. The doors will unlock, and you will have 5 free minutes to check-up the car, inside and outside. The app will show you the known problems with the car, if any.
Please check-up the car carefully and submit any unknown problems via the app so that we know it happened before your rent. You may be held liable for any new damage to the car unless you let us know before you start the rent.
And you are ready to go! As soon as you choose whether you rent by hour or by day (see Prices) in the app, you can start the engine and enjoy your ride!
How to take a car at the airport
If there is a free car at the airport (unfortunately, we cannot guarantee this):
1. Rent the car as usual through the app.
2. Open the door and take the parking ticket from the cup holder between the seats. If there is no ticket in the car, then find the parking employee next to the payment machine and tell him the car number - he will print out a new ticket.
3. Pay for parking at the payment machine using the ticket.
4. Send us a picture of the receipt, we'll immediately refund the entire parking fee to your bonus account and you can use the money to travel (1 Bonus = 1 Euro). Unfortunately, refunds by card or cash are not possible.
Of course you may go to any airport temporarily, to pick up or drop someone. If you temporarily park at the airport, please don't forget to pay for their parking.
You must have your category B driver's license valid in Cyprus with you. If your driving license is non-Cypriot and non-EU, it is usually valid only for 180 or 30 days after you entered Cyprus depending on the country of issue. After 180 or 30 days upon entry you must obtain a local Cypriot driving license. You may not use invalid driving license to drive our cars.
Please observe all rules of the road.
Other drivers may not drive the car rented from your account. In any case you (Ride Now account owner/Member from whose account the car has been rented) are always responsible for the car.
*Note: compliance may be enforced by requiring a selfie from you or by using the camera in the car. No sound is ever recorded by the cameras.
Drive anywhere on the island (Driving Area), except:
- No driving on unpaved roads
- No driving in occupied territories (Northern Cyprus)
Be safe
- No drunk driving (use nothing that may adversely impact your ability to drive)
- Everyone must use seatbelts
- Use proper child seats
- No towing
- No races, sports events, driving lessons
- No vandalism, abuse, or negligence to cars
- No exchanging or taking away of parts or fluids
- No commercial use
- No use for hire, rent, transport or taxi services
- No use in unlawful activity
- No smoking
- Throw away your trash
- Pets in carriers only
During your rent you can temporarily leave your car anywhere in the Driving Territory. Please lock the doors via the app.
Doors will not lock if your car or your smartphone have no internet, for example on an underground parking. Please park outside instead.
You may temporarily park on a paid parking. Don't forget to lock the doors and to pay.
Please don't park your car in underground and covered parking lots, as these areas have poor GPS reception and will make it difficult for you to find the car.
Never leave any valuables in our cars, we undertake no responsibility for lost or stolen items.
Doors will not lock if your car or your smartphone have no internet, for example on an underground parking. Please park outside instead.
You may temporarily park on a paid parking. Don't forget to lock the doors and to pay.
Please don't park your car in underground and covered parking lots, as these areas have poor GPS reception and will make it difficult for you to find the car.
Never leave any valuables in our cars, we undertake no responsibility for lost or stolen items.
To finish your rent you must bring the car back to Home Area (Limassol, Paphos, Larnaca, Nicosia and airports*). The Home Area is marked in the Ride Now app.
Please don't finish your rent on a paid parking. If you do, we will have to charge you the remaining parking fee plus a processing fee.
You remain responsible for the car and for the rent charges until the Ride Now app confirms to you that your rent is finished.
Attention! It is forbidden to finish the rental in underground and covered parking lots, as these areas have poor GPS reception and will make it difficult for other customers to find the car.
If the app does not confirm the rent finish, make sure both the car and your smartphone have internet connection. If this doesn't help contact our hotline at +357 99 132 851.
Please don't finish your rent on a paid parking. If you do, we will have to charge you the remaining parking fee plus a processing fee.
- Choose a place in Home Area where parking is legal and free
- Transmission to P, windows up, ignition off, lights off
- Make sure you are not forgetting your items (and your trash)
- Leave the car, close all doors and finish the rent via the app
You remain responsible for the car and for the rent charges until the Ride Now app confirms to you that your rent is finished.
Attention! It is forbidden to finish the rental in underground and covered parking lots, as these areas have poor GPS reception and will make it difficult for other customers to find the car.
If the app does not confirm the rent finish, make sure both the car and your smartphone have internet connection. If this doesn't help contact our hotline at +357 99 132 851.
Accidents
Contact traffic police at 112 and insurance company at +357 77 778 686. Follow their instructions. Contact us.
Please remain at the scene until all formalities are finished. You must cooperate to ensure that the insurance is effective and the losses are kept to a minimum. Leaving the place of the accident or failing to take alcohol test if requested will void insurance and damage waiver.
Road Fines
You are responsible for traffic police and parking fines issued during your rent (and after your rent if the car has been parked wrongly).
Please pay personal fines (the ones that have your name and were given to you directly) promptly.
After collecting relevant amount from you we will pay other fines on your behalf and charge you a processing fee. If we can't collect relevant money from you we will provide your personal details to the officials who will collect due amounts directly from you.
Contact traffic police at 112 and insurance company at +357 77 778 686. Follow their instructions. Contact us.
Please remain at the scene until all formalities are finished. You must cooperate to ensure that the insurance is effective and the losses are kept to a minimum. Leaving the place of the accident or failing to take alcohol test if requested will void insurance and damage waiver.
Road Fines
You are responsible for traffic police and parking fines issued during your rent (and after your rent if the car has been parked wrongly).
Please pay personal fines (the ones that have your name and were given to you directly) promptly.
After collecting relevant amount from you we will pay other fines on your behalf and charge you a processing fee. If we can't collect relevant money from you we will provide your personal details to the officials who will collect due amounts directly from you.
Third party liability insurance (TPL)
TPL is included in all rides to the extent required by Cypriot law. TPL does not cover driving (1) drunk or under influence, (2) driving in the occupied territories, or (3) driving with an invalid driving license (for example, non-EU driver's license after you have spent more than 180 days in Cyprus). You will be fully responsible for the third party damages in these situations.
Collision Damage Waiver (CDW) and CDW+ Protection
You (the member from whose account the rent has been started) are liable to us for the damage caused to the RideNow car by you or another driver of the RideNow car, including by negligence.
Under the regular CDW your liability for the damage to RideNow car is limited to €1,500. If the damage is less than the said amount you must reimburse it in its entirety. If the damage is more than the said amount (including total loss of the car), you pay €1,500 only.
If you purchased the CDW+ Protection via the app this liability limit is lowered to €99. We reserve the right to apply the higher limit if the purchase of the CDW+ Protection has been requested within 1 hour of the accident or we have reasonable grounds to believe that the CDW+ Protection has been bought after, or in anticipation of, the occurrence of the damage.
Attention! CDW+ Protection may not be available to drivers under 21 years of age and/or with less than 12 months of driving experience.
CDW and CDW+ Protection do not cover:
(1) driving drunk or under influence, (2) driving in the occupied territories, (3) diving on unpaved roads, (4) accidents following from or caused by, the driver breaching traffic rules, (5) accidents not immediately reported to us by the client or the driver, (6) the driver leaving the place of the accident before insurance, police and our representative no longer require her or his presence or otherwise not cooperating in investigating and documenting the accident, (7) the driver not immediately taking a sobriety test if so requested, and/or (8) anyone other then the client driving the car at the time of the accident.
You will be fully responsible (without limits) for the damage to RideNow car in these circumstances.
TPL is included in all rides to the extent required by Cypriot law. TPL does not cover driving (1) drunk or under influence, (2) driving in the occupied territories, or (3) driving with an invalid driving license (for example, non-EU driver's license after you have spent more than 180 days in Cyprus). You will be fully responsible for the third party damages in these situations.
Collision Damage Waiver (CDW) and CDW+ Protection
You (the member from whose account the rent has been started) are liable to us for the damage caused to the RideNow car by you or another driver of the RideNow car, including by negligence.
Under the regular CDW your liability for the damage to RideNow car is limited to €1,500. If the damage is less than the said amount you must reimburse it in its entirety. If the damage is more than the said amount (including total loss of the car), you pay €1,500 only.
If you purchased the CDW+ Protection via the app this liability limit is lowered to €99. We reserve the right to apply the higher limit if the purchase of the CDW+ Protection has been requested within 1 hour of the accident or we have reasonable grounds to believe that the CDW+ Protection has been bought after, or in anticipation of, the occurrence of the damage.
Attention! CDW+ Protection may not be available to drivers under 21 years of age and/or with less than 12 months of driving experience.
CDW and CDW+ Protection do not cover:
(1) driving drunk or under influence, (2) driving in the occupied territories, (3) diving on unpaved roads, (4) accidents following from or caused by, the driver breaching traffic rules, (5) accidents not immediately reported to us by the client or the driver, (6) the driver leaving the place of the accident before insurance, police and our representative no longer require her or his presence or otherwise not cooperating in investigating and documenting the accident, (7) the driver not immediately taking a sobriety test if so requested, and/or (8) anyone other then the client driving the car at the time of the accident.
You will be fully responsible (without limits) for the damage to RideNow car in these circumstances.
A deposit of €100 can be requested from your card if you are younger than 21, have driving experience of less than 12 months, have not paid us on time in the past or were involved in accidents or risky behaviour.
We take the deposit for all the time you use the service (week, month, etc). When you dont want to use service anymore, we return it. Also we can return it when you wish so, but for the next rent deposit 100€ will be required again.
The deposit is not returned automatically. You may request its return anytime by messaging our customer support. Usually it takes us a few days to confirm that we have no outstanding issues with your payments and no damage to the cars you rented. It will take a few more days for your bank to process the return of the deposit - thank you for your patience!
Non-payment
*Non-payment within 24 hours results in a fine of €5 (once)
A large debt (over €20) or many non-payments result in:
After 30 days of non-payment your account will be suspended. Re-activation fee is €25.
We take the deposit for all the time you use the service (week, month, etc). When you dont want to use service anymore, we return it. Also we can return it when you wish so, but for the next rent deposit 100€ will be required again.
The deposit is not returned automatically. You may request its return anytime by messaging our customer support. Usually it takes us a few days to confirm that we have no outstanding issues with your payments and no damage to the cars you rented. It will take a few more days for your bank to process the return of the deposit - thank you for your patience!
Non-payment
*Non-payment within 24 hours results in a fine of €5 (once)
A large debt (over €20) or many non-payments result in:
- a deposit of €100 required before future rides
- the future rides being more expensive
After 30 days of non-payment your account will be suspended. Re-activation fee is €25.
You may earn RideNow Bonuses by inviting friends to RideNow, promoting RideNow on social media, refuelling the cars, and in certain other ways. You can pay with the Bonuses for any RideNow service, rent, fee, fine and any other charge, payable to RideNow. At any time and at our sole discretion we may restrict payment by Bonuses only to a certain part of a ride's cost or another payment. The Bonuses have no monetary value and can not be paid to municipality, traffic police, or any third party. The Bonuses can not be withdrawn from your account in cash, to your card, or by bank transfer. The Bonuses may expire if you do not use RideNow for two years or more, or if your account is terminated for any reason.