Carsharing

Yes, the internet connection is needed. In particular, your smartphone must be connected to the internet at the moment when the rental begins or ends, and when the doors are locked and unlocked. No internet is needed while driving or parking.
Some of our cars have keys that you may use to lock and unlock the doors. However, you will still need an internet connection to start and finish the rental. Don't forget to leave the key in the glove box when you finish the rental.

Some of our clients use Wi-Fi in nearby cafes or hotels to lock and unlock the doors and to start or finish the rental. It is not very convenient, however.
We recommend a local SIM card available at all convenience stores. It usually costs €2, plus approximately €10 for 1,500 MB of data, which is plenty for staying connected. Our RideNow app requires 30-50 MB to download and a few MB for regular use.

You may drive anywhere on the island of Cyprus, except the occupied territories (so called "Northern" Cyprus). On unpaved roads you can drive no more than 2 km. Cars are tracked by GPS, so the operator will track your route and you will be charged a fine (€10 + €1 per km). This is a list of places you can't go:

• Lara Beach (Turtle Beach)
• Toxeftra Beach
• The Fontana Amorosa Beach
• Lady's Mile Beach
• Manolis Bay
• National Park Akamas
• Acrotiri Sand Dunes
• The Baths of Adonis

You must return the car to Home Zones, and park on any free public parking spot convenient for you. It is forbidden to finish the rental in underground and covered parking lots, as these areas have poor GPS reception and will make it difficult for other customers to find the car.

You may start in one city and finish in another — no problem. There are now Home Zones in Paphos, Nicosia, Limassol, Larnaca and in both airports (Finishing the rental at the airport incurs a fee of €10). However, it is not possible to return the car outside Home Zones. The precise boundary is shown in the app.

There are places in Cyprus without internet. This means that before you try to close the car, check the mobile internet signal on your phone. If the number of bars near the mobile internet icon is less than three, we do not recommend locking the car and moving far away from it. The car may not open afterwards. Most often there is no internet connection at all in the mountains and away from villages. Here is a list of popular places where we do not guarantee connection to the car:

• The Paphos Forest
• The Troodos Mountains
• National park Cavo Greco
• Canyon Avakas
• Oreites Wind Farm
• White Stones (Governor's beach)

You can ride in the "Minutes" plan without any time limit. If you want to buy a package for 3 hours, for example, during a one-minute trip, you can do so at any time during your trip using the app.

If your package comes to an end and you want to purchase another package, whether the same or different, just wait until the current package expires. Your rental will automatically switch to the minute fare. After that, you can choose a new package of hours and kilometers.

All rates include only basic insurance, CDW (Basic Protection). Under CDW, your liability for any potential damage to the RideNow car is limited to €1,500.

You can purchase the extended cover “CDW+ Protection” — your liability for possible damage to the car will be limited to just €99.

To purchase “CDW+ Protection”, click the shield button (left side of the map in the app). Buying “CDW+ Protection” does not increase the cost of mileage, only the cost of minutes and prepaid packages.

You can leave and pick up cars in the parking lots of Larnaca and Paphos airports. Please read detailed conditions and prices here

At the beginning of the rental, the doors must be opened via the app. If you have a key, it may be located in the glove compartment, but typically, you will use the app for access.

If the car has a start-stop button, you do not need a key; simply start the car with a button. If there is no start-stop button, you will need to use a key.

Some cars require you to hold down the brake pedal when starting the engine.
If you need to park the car temporarily (for example, for a quick stop), you can lock and unlock the doors either with the key (if available) or through the app.

To complete the rental, return the key to the glove compartment and attach it to the special cord with the key fob for security. This ensures that the key is returned properly. Finally, you can close the doors and end the rental via the app.

Usually, you don't need to refuel because we refuel the cars ourselves. The cost of fuel is included in our prices. You can see the fuel level of each car in the app before you rent it.

If, during your ride, the fuel level falls below 25% (a quarter of the tank), you need to refuel. Please go to a Petrolina or Eni fuel station and refuel the car to full with Regular Unleaded 95 using the Autofuel pump. No payment is necessary.

Additionally, you will receive a €3 bonus for every Autofuel refuelling of €30 or more! The bonus is automatically credited to your account, usually within 24 hours.

Here is Our Fuel Policy

App Isn't Working,
Can't finish the rental,
Can't unlock or lock the doors.
Please check that the gear stick is in 'P', that the car is completely off, and that all doors are closed. Wait for 30 seconds and try again. If it is still not working, it is most likely that either the car or your smartphone cannot connect to the internet. Move to an area with better connection.

Low Fuel.
If the fuel lamp lights up, please refuel at any gas station.
Here is Our Fuel Policy

Problems Finding the Car (GPS Error).
We do not guarantee that the car will be in the location shown in the app. This may happen due to possible errors or GPS limitations. Please contact us.

Flat Tire.
Please stop immediately; do not drive on a flat tire! Please contact us.

The Car Won't Start or Keep Running.
Don't forget to keep the brake pedal pressed while starting the car. Some cars automatically turn the engine off at traffic lights; this is normal. The engine will start once you press the gas pedal again.

Road Accident.
Contact the traffic police at 112 and the insurance company at +357 77 778 686. Follow their instructions. Please contact us.

Lost or Found Items.
Please contact us.

Fines.
You are responsible for any traffic and parking fines issued during your rental period; please pay them immediately.

How to Contact Us.
Our hotline, +357 99 132 851, is available from 8 AM to 8 PM. You can message us on Telegram and WhatsApp anytime.

Please read here how payments work

At RideNow, our goal is to ensure you can always find a car nearby, ideally within 400 meters. To achieve this, we introduced dynamic pricing, which means prices may vary based on the day, time, and location. If our algorithm predicts a high availability of cars in a certain area, prices may decrease to encourage rentals there, and vice versa.

No, the dynamic pricing is determined by the time and location at which your rental starts, not by personal characteristics. The only instances where individual users might see higher prices are if they are under the age of 25, have previously violated our rules, or have been involved in accidents.

We plan to offer discounts to special categories of users, including local residents who are regular customers and drivers who demonstrate a safe driving style. These discounts are a part of our commitment to reward our most loyal and responsible users, enhancing the RideNow experience for everyone.

Always complete your rental in the app. Don't forget to do so once you are done using the car. Per-hour and per-day rentals do not end automatically — you must complete them via the app.

Pink cars are cheaper. Cars that haven't been rented for a while are marked pink in the app, and a special discount applies to them.

Park in a designated pink parking area to earn a bonus. Finish your rental in a parking spot marked pink in the app (except for the airport) to receive a bonus!

Invite your friends to register with us using your promo code. Upon their first ride, you will receive €5 in RideNow bonuses! The RideNow bonuses can be used to pay for any ride's cost.

Follow our Facebook and Instagram - we will hold contests with prizes and share information about additional discounts and promotions.

Any driver of a RideNow car must be registered with us; there are no exceptions. Insurance and damage waivers are not valid for unregistered drivers.

Only the account holder is permitted to drive the car; additional drivers are not allowed.

The driver.
Must possess a valid driver's license recognized in Cyprus.
Only current registered RideNow members are permitted to drive.

Be safe.
No drunk driving: Avoid any substances that may impair your ability to drive.
Seatbelt usage is mandatory for all passengers.
Proper child seats are required: Please note that our cars do not have child seats available.

Be nice to cars.
No towing.
No races, sports events, or driving lessons.
No vandalism, abuse, or negligence towards cars.
No exchanging or removing parts or fluids from the cars.

Be fair.
Private use only: Cars are not to be used for commercial purposes.
No hire, rental, transportation, or taxi services.
No involvement in unlawful activities.

Be clean.
No smoking in cars!
Please take your trash with you after your trip.
Pets must be in carriers only.